At Clean Carts Disposables, consumer safety, product purity, and hardware integrity are our top priorities. Due to the strict health, hygiene, and safety regulations governing compliance-grade cannabis hardware and consumables, all sales of Clean Carts 2g Disposables, and Clean Chews are final.
🛠️ Defective Hardware and Dead-On-Arrival (DOA) Items:
We stand behind the engineering of our medical-grade ceramic hardware. If you receive a device that is mechanically defective or dead on arrival, we will gladly issue a replacement or store credit under the following strict conditions:
- ⏱️ Reporting Window: You must report any hardware issues to our support team within 48 hours of your tracking status showing as Delivered.
- 📸 Proof Required: You must provide clear photographic or video evidence of the defect alongside your official order receipt to qualify for a replacement evaluation.
- 🧼 Condition: The item must not show signs of physical neglect, aftermarket tampering, or exposure to moisture.
🛑 Order Cancellations:
Orders can only be canceled or modified if they have not yet entered our fulfillment queue. Once a package is processed and a tracking number is generated, the order cannot be halted, canceled, or refunded.
📦 Missing or Incorrect Shipments:
If your package is delivered with missing items or a flavor or strain variation that does not match your invoice, do not open or use the unverified products. Contact our Support desk immediately with a photo of your unopened items next to the shipping label, and we will expedite the correct items to you.